My STC India Annual Conference 2007 Slides
Contingency design does not figure much in conversations amongst technical communicators. In these conversations, the emphasis is usually on the almighty manual. However, oftentimes, customers read error messages before they even think of opening a product’s manual. In this presentation, Suman Kumar introduces the key area of contingency design and answers questions like ‘How do we design for contingencies?’, ‘Can you use error messages to boost customer experience and loyalty?’, and ‘How does effective contingency design help in reducing support costs?’
Find out:
Contingency%20Design.zip (2.28 MB)
Write to me: Sumank[at]gmail[dot]com
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Aside from the complex physical connections that make up its infrastructure, the Internet is facilitated by bi- or multi-lateral commercial contracts (e.g., peering agreements), and by technical specifications or protocols that describe how to exchange data over the network. Indeed, the Internet is essentially defined by its interconnections and routing policies.
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#8 written by dpanupam (3 years ago)
Thats a very interesting post. I have been inspired. Thanks. Web Designer
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I always do…. Maybe you should include a CC license somewhere in it.
Can I use this presentation at my company?