user experience

UB Group website can harm my computer?

3 years ago Posted by Suman Kumar Filed under usability, user experience, ux

Sometimes usability is not even about your design! I searched for UB City and Google warned me that the site can harm my computer! Wow! Dr.Mallya, what’s going on? You owe me a beer sir!

Recommended Books on Usability write to me: sumank [at] gmail [dot] com

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Mumbai Suburban Rail Ticket Vending Machines

3 years ago Posted by Suman Kumar Filed under usability, user experience, ux

A user writes about his experiences and makes some pretty smart recommendations too!

Recommended Books on Usability write to me: sumank [at] gmail [dot] com

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Rediff Books: Spaced out?

3 years ago Posted by Suman Kumar Filed under contingency design, error messages

So did I enter numeric data or not? I did, only, I inserted a space. If I am not wrong, the field does not allow spaces between numbers. The error message should read “Spaces not allowed.” or something like that. But, this error situation should not occur in the first place. Why can’t Rediff tell the user BEFORE the user enters data that spaces are not allowed? Better still display an example of the accepted format? I wanted to buy the latest Chetan Bhagat’s book. But looks like I will shop else where for it.

Recommended Books on Usability write to me: sumank [at] gmail [dot] com

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Dell Vostro 1310 Screw-up

3 years ago Posted by Suman Kumar Filed under usability, user experience, ux

Looks normal, right? Look at your own keyboard… notice anything different? Okay, maybe you don’t. But try actually typing on this and it all becomes far too apparent. The whole of the bottom row of letters (Z, X, C…) is one too far to the right. The Z should be below and between A and S, not S and D.

You’re looking at a brand new Dell Vostro 1310, ordered the day after its released, and delivered on 30th April 2008 in the UK.

They keys are all there. Shift, \|, Z, X… its just that the left shift is too big, forcing everything over too far. The Z has to be between the A and S… look on ANY other keyboard and that’s where it sits. This is not a US/UK layout issue, just a general More...

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Happy to Help? Really?

3 years ago Posted by Suman Kumar Filed under contingency design, error messages

Vodafone claims it is happy to help. Take a look. Click on the pictures to enlarge them. It is not enough if you deploy a CRM solution that’s worth a zillion. How can you disable my account just because I didn’t log in for 180 days? You send me your bills, and I pay them too; So, why should you disable my account doggy? Sometimes a little common sense goes a long way.

Recommended Books on Usability

write to me: sumank [at] gmail [dot] com

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Ubuntu

3 years ago Posted by Suman Kumar Filed under user experience

Hey! I love this!

Recommended Books on Usability write to me: sumank [at] gmail [dot] com

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What’s in a last name?

3 years ago Posted by Suman Kumar Filed under contingency design, error messages

If you try to download a white paper from http://www.comparecrm.com/ you need to fill a form (yawn!) before you can start the download (it fires the PDF on the fly and thus chokes my damned browser!); if you have initial(s) for a last name. God save you! The all-knowing designers of comparecrm.com think a last name has to have more than a single letter. What’s the big deal? Read this!

Recommended Books on Usability write to me: sumank [at] gmail [dot] com

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101 Five-Minute Fixes to Incrementally Improve Your Web Site

3 years ago Posted by Suman Kumar Filed under design, user experience

The guys at insidecrm.com claim:

These quick tweaks will help you keep visitors engaged.

101 Five-Minute Fixes to Incrementally Improve Your Web Site Recommended Books on Usability write to me: sumank [at] gmail [dot] com

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Firefox VC++ Runtime Error

4 years ago Posted by Suman Kumar Filed under contingency design, error messages

One more for the Hall of Shame! Recommended Books on Usability write to me: sumank [at] gmail [dot] com

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My STC India Annual Conference 2007 Slides

4 years ago Posted by Suman Kumar Filed under contingency design, error messages

Contingency design does not figure much in conversations amongst technical communicators. In these conversations, the emphasis is usually on the almighty manual. However, oftentimes, customers read error messages before they even think of opening a product’s manual. In this presentation, Suman Kumar introduces the key area of contingency design and answers questions like ‘How do we design for contingencies?’, ‘Can you use error messages to boost customer experience and loyalty?’, and ‘How does effective contingency design help in reducing support costs?’

Find out: Contingency%20Design.zip (2.28 MB)

Recommended Books on Usability write to me: sumank [at] gmail [dot] com

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