Tag Archives: contingency design

Contingency design does not figure much in conversations amongst technical communicators. In these conversations, the emphasis is usually on the almighty manual. However, oftentimes, customers read error messages before they even think of opening a product’s manual. In this presentation, Suman Kumar introduces the key area of contingency design and answers questions like ‘How do…

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Contingency design does not figure much in conversations amongst technical communicators. In these conversations, the emphasis is usually on the almighty manual. However, oftentimes, customers read error messages before they even think of opening a product’s manual. In this presentation, Suman Kumar introduces the key area of contingency design and answers questions like ‘How do…

Read more