The Microsoft Help and Support site is now providing an RSS feed (Really Simple Syndication) for its Knowledge Base (KB) articles. [Link]

Well, well, well. MS is only syndicating its KB articles, but I am thinking a step ahead: deliver a user manual (also) through RSS. Most organizations are moving (or have moved already) to XML based authoring, and generating RSS feeds from there should be a walk in the park.

Aside: What would happen if online manuals had a ‘Comments’ feature like in our blogs? Chew on it.

3 Responses

  1. Well I have already seen that comment version for help in MS office 2003 Help if I am not mistaken ..

  2. Macromedia’s livedocs allows u to comment and also has rss feeds available – and yes, both features are *very* useful.

    More often than not, I have found that invaluable lead/answer/direction in the user comments rather than the documentation itself.

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