{"id":113,"date":"2007-10-31T06:28:00","date_gmt":"2007-10-31T06:28:00","guid":{"rendered":"http:\/\/sumankumar.com\/blog\/?p=113"},"modified":"2007-10-31T06:28:00","modified_gmt":"2007-10-31T06:28:00","slug":"my-stc-india-annual-conference-2007-slides","status":"publish","type":"post","link":"https:\/\/sumankumar.com\/blog\/2007\/10\/my-stc-india-annual-conference-2007-slides\/","title":{"rendered":"My STC India Annual Conference 2007 Slides"},"content":{"rendered":"<blockquote><p>Contingency design does not figure much in conversations amongst technical communicators. In these conversations, the emphasis is usually on the almighty manual. However, oftentimes, customers read error messages before they even think of opening a product&#8217;s manual. In this presentation, Suman Kumar introduces the key area of contingency design and answers questions like &#8216;How do we design for contingencies?&#8217;, &#8216;Can you use error messages to boost customer experience and loyalty?&#8217;, and &#8216;How does effective contingency design help in reducing support costs?&#8217; <\/p><\/blockquote>\n<p>Find out:<br \/><a href=\"http:\/\/www.sumankumar.com\/usability\/Contingency%20Design.zip\">Contingency%20Design.zip (2.28 MB)<\/a><\/p>\n<p>Write to me: Sumank[at]gmail[dot]com<\/p>\n<div class=\"blogger-post-footer\">\n<map name=\"google_ad_map_071031062916071031062800\">\n<area shape=\"rect\" href=\"http:\/\/imageads.googleadservices.com\/pagead\/imgclick\/071031062916071031062800?pos=0\" coords=\"1,2,367,28\"\/>\n<area shape=\"rect\" href=\"http:\/\/services.google.com\/feedback\/abg\" coords=\"384,10,453,23\"\/><\/map>\n<p><img decoding=\"async\" usemap=\"#google_ad_map_071031062916071031062800\" border=\"0\" src=\"http:\/\/imageads.googleadservices.com\/pagead\/ads?format=468x30_aff_img&amp;client=ca-pub-1259014363012020&amp;channel=9138153052&amp;output=png&amp;cuid=071031062916071031062800&amp;url=http%3A%2F%2Ftw-india.blogspot.com%2F2007%2F10%2Fmy-stc-india-annual-conference-2007.html\"\/><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Contingency design does not figure much in conversations amongst technical communicators. In these conversations, the emphasis is usually on the almighty manual. However, oftentimes, customers read error messages before they even think of opening a product&#8217;s manual. In this presentation, Suman Kumar introduces the key area of contingency design and answers questions like &#8216;How do [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"ngg_post_thumbnail":0,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[],"tags":[198,199],"class_list":["post-113","post","type-post","status-publish","format-standard","hentry","tag-contingency-design-user-experience","tag-error-messages"],"jetpack_featured_media_url":"","uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"jetpack-portfolio-admin-thumb":false},"uagb_author_info":{"display_name":"Suman Kumar","author_link":"https:\/\/sumankumar.com\/blog\/author\/suman-kumar\/"},"uagb_comment_info":8,"uagb_excerpt":"Contingency design does not figure much in conversations amongst technical communicators. In these conversations, the emphasis is usually on the almighty manual. However, oftentimes, customers read error messages before they even think of opening a product&#8217;s manual. In this presentation, Suman Kumar introduces the key area of contingency design and answers questions like &#8216;How do&hellip;","jetpack_shortlink":"https:\/\/wp.me\/p2Gbk8-1P","jetpack_likes_enabled":false,"jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":996,"url":"https:\/\/sumankumar.com\/blog\/2007\/08\/i-will-be-talking-at-the-stc-annual-conference-in-goa-3\/","url_meta":{"origin":113,"position":0},"title":"I will be talking at the STC Annual Conference in Goa","author":"Suman Kumar","date":"August 21, 2007","format":false,"excerpt":"Contingency design does not figure much in conversations amongst technical communicators. In these conversations, the emphasis is usually on the almighty manual. However, oftentimes, customers read error messages before they even think of opening a product's manual. In this presentation, Suman Kumar introduces the key area of contingency design and\u2026","rel":"","context":"In &quot;conferences&quot;","block_context":{"text":"conferences","link":"https:\/\/sumankumar.com\/blog\/category\/conferences\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":112,"url":"https:\/\/sumankumar.com\/blog\/2007\/08\/i-will-be-talking-at-the-stc-annual-conference-in-goa\/","url_meta":{"origin":113,"position":1},"title":"I will be talking at the STC Annual Conference in Goa","author":"Suman Kumar","date":"August 21, 2007","format":false,"excerpt":"Contingency design does not figure much in conversations amongst technical communicators. In these conversations, the emphasis is usually on the almighty manual. However, oftentimes, customers read error messages before they even think of opening a product's manual. In this presentation, Suman Kumar introduces the key area of contingency design and\u2026","rel":"","context":"In \"conferences\"","block_context":{"text":"conferences","link":"https:\/\/sumankumar.com\/blog\/tag\/conferences\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":228,"url":"https:\/\/sumankumar.com\/blog\/2004\/09\/banking-websites-contingency-design\/","url_meta":{"origin":113,"position":2},"title":"Banking websites: Contingency Design","author":"Suman Kumar","date":"September 7, 2004","format":false,"excerpt":"I logged on to Citibank's site to access my Suvidha savings account. While browsing through the various services that my account offers I wanted to check how the 'Transfer Funds' feature works. The idea is quite simple: you choose an account from which funds are to be taken, and choose\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":195,"url":"https:\/\/sumankumar.com\/blog\/2003\/07\/contingency-design-reliance-one-india-phone-service\/","url_meta":{"origin":113,"position":3},"title":"Contingency Design: Reliance One India Phone Service","author":"Suman Kumar","date":"July 4, 2003","format":false,"excerpt":"Contingency Design: Reliance One India Phone Service I was trying to reach a friend on her Reliance CDMA mobile. Maybe she had switched it off but the message that I heard made me think: \"The Reliance customer may not be reachable at the moment. He has turned his phone off\"\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":110,"url":"https:\/\/sumankumar.com\/blog\/2007\/06\/how-often\/","url_meta":{"origin":113,"position":4},"title":"How often&#8230;","author":"Suman Kumar","date":"June 23, 2007","format":false,"excerpt":"...have you clicked OK without reading the message? Write to me: Sumank[at]gmail[dot]com","rel":"","context":"In \"contingency design\"","block_context":{"text":"contingency design","link":"https:\/\/sumankumar.com\/blog\/tag\/contingency-design-user-experience\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":124,"url":"https:\/\/sumankumar.com\/blog\/2002\/07\/124\/","url_meta":{"origin":113,"position":5},"title":"I have done it! I\u2026","author":"Suman Kumar","date":"July 9, 2002","format":false,"excerpt":"I have done it! I have finished compiling my usability report ha ha!! Now time for some research on message boxes and also on 'contingency design'. Comment","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/posts\/113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/comments?post=113"}],"version-history":[{"count":0,"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/posts\/113\/revisions"}],"wp:attachment":[{"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/media?parent=113"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/categories?post=113"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/tags?post=113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}