{"id":114,"date":"2008-04-24T11:13:00","date_gmt":"2008-04-24T11:13:00","guid":{"rendered":"http:\/\/sumankumar.com\/blog\/?p=114"},"modified":"2008-04-24T11:13:00","modified_gmt":"2008-04-24T11:13:00","slug":"the-zoho-crm-user-manual","status":"publish","type":"post","link":"https:\/\/sumankumar.com\/blog\/2008\/04\/the-zoho-crm-user-manual\/","title":{"rendered":"The Zoho CRM User Manual"},"content":{"rendered":"

I admire and respect Zoho<\/a> a lot. These guys walk their talk on usability. These guys adopted blogging<\/a> and wikis<\/a> with a vengeance and I am sure it is paying off. <\/p>\n

So, when the cat called curiosity bit me, I downloaded their PDF manual. And, I am sad when I say this, I screamed in my head ‘you too Zoho!?’ I could see actual content only after 14 pages. That my friend is a sin. And, the bookmarks do not appear on the left-pane. It is bad enough that you offer PDF manuals: you don’t zip them; refuse to tell me the size of the file or how long it’d take to download IN TO MY GODDAMNED BROWSER without my permission! Why can’t people just zip the PDF! PDF is for print. Not for online consumption. <\/p>\n

No, don’t say ‘everybody does it!’ That is not the point. When you as a company set out, embraced, and made usability central to your product(s), why the hell would you treat your user manual like you would a homeless bum? <\/p>\n

That said, Zoho’s wiki-based documentation<\/a> seems cool. But PDF… WHY!? gaawd! Why? For a Saas product that too!<\/p>\n

Write to me: Sumank[at]gmail[dot]com<\/p>\n

\n\n\n<\/map>\n

<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

I admire and respect Zoho a lot. These guys walk their talk on usability. These guys adopted blogging and wikis with a vengeance and I am sure it is paying off. So, when the cat called curiosity bit me, I downloaded their PDF manual. And, I am sad when I say this, I screamed in […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"ngg_post_thumbnail":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[200],"class_list":["post-114","post","type-post","status-publish","format-standard","hentry","tag-usability"],"jetpack_featured_media_url":"","uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"jetpack-portfolio-admin-thumb":false},"uagb_author_info":{"display_name":"Suman Kumar","author_link":"https:\/\/sumankumar.com\/blog\/author\/suman-kumar\/"},"uagb_comment_info":3,"uagb_excerpt":"I admire and respect Zoho a lot. These guys walk their talk on usability. These guys adopted blogging and wikis with a vengeance and I am sure it is paying off. So, when the cat called curiosity bit me, I downloaded their PDF manual. And, I am sad when I say this, I screamed in…","jetpack_shortlink":"https:\/\/wp.me\/p2Gbk8-1Q","jetpack_likes_enabled":false,"jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":198,"url":"https:\/\/sumankumar.com\/blog\/2003\/10\/pdf-and-usability\/","url_meta":{"origin":114,"position":0},"title":"PDF and Usability","author":"Suman Kumar","date":"October 22, 2003","format":false,"excerpt":"PDF and Usability In a response to Jakob Nielsen's piece on how PDF sucks online and how it is suited for print Planet PDf carried this piece Excerpt from the piece: \"Most of the alleged weaknesses cited in the column actually have more to do with user error -- poor\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":188,"url":"https:\/\/sumankumar.com\/blog\/2003\/03\/pdf-and-ie-how-about-asking-the-user\/","url_meta":{"origin":114,"position":1},"title":"PDF and IE: How about asking the user?","author":"Suman Kumar","date":"March 19, 2003","format":false,"excerpt":"PDF and IE: How about asking the user? I have said this before and I am saying it again. IE opening PDF document is irritating, why? Let's take a look: I don't have enough bandwidth so if it's a bigger document, it might take longer than I can tolerateWhile the\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":234,"url":"https:\/\/sumankumar.com\/blog\/2004\/12\/top-10-usability-blunders-of-the-big-players\/","url_meta":{"origin":114,"position":2},"title":"Top 10 Usability Blunders of the Big Players","author":"Suman Kumar","date":"December 17, 2004","format":false,"excerpt":"Trenton Moss lists the Top 10 blunders by the big guys like Boeing, BMW, ESPN, and more! Check it out. Top 10 Usability Blunders of the Big Players","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":255,"url":"https:\/\/sumankumar.com\/blog\/2005\/11\/world-usability-day-in-chennai-2\/","url_meta":{"origin":114,"position":3},"title":"World Usability Day in Chennai","author":"Suman Kumar","date":"November 9, 2005","format":false,"excerpt":"Note:The presentation I made on the World Usability Day in Chennai reflects only my personal views and does not reflect the views of my employer. Muthu said: \"Well, the turn-out exceeded expectations! There were 72 usability enthusiasts. One of the main highlights of the evening was the presentation made by\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"Sumankumar@World USability Day, Chennai","src":"http:\/\/static.flickr.com\/25\/61499130_07d7ef4300_m.jpg","width":350,"height":200},"classes":[]},{"id":206,"url":"https:\/\/sumankumar.com\/blog\/2004\/01\/usability-glossary\/","url_meta":{"origin":114,"position":4},"title":"Usability Glossary","author":"Suman Kumar","date":"January 29, 2004","format":false,"excerpt":"Usability Glossary Usability Glossary from SAP Design Guild. I haven't checked out the complete glossary, but it sure looks comprehensive. http:\/\/www.sapdesignguild.org\/resources\/glossary_usab\/index.htm write to me: suman at sumankumar dot com","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":193,"url":"https:\/\/sumankumar.com\/blog\/2003\/06\/193\/","url_meta":{"origin":114,"position":5},"title":"Express IT People: Article on\u2026","author":"Suman Kumar","date":"June 13, 2003","format":false,"excerpt":"Express IT People: Article on Usability Sankar has written an article on usability in express IT People magazine. Kribs, King, Pradeep and I have been quoted. Here's my take on Sankar's piece. (the bold text is from the article) \"Like technical writing, usability as a discipline was in the limelight\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/posts\/114","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/comments?post=114"}],"version-history":[{"count":0,"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/posts\/114\/revisions"}],"wp:attachment":[{"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/media?parent=114"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/categories?post=114"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/tags?post=114"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}