{"id":996,"date":"2007-08-21T14:29:00","date_gmt":"2007-08-21T08:59:00","guid":{"rendered":"http:\/\/sumankumar.com\/blog\/archives\/996"},"modified":"2007-08-21T14:29:00","modified_gmt":"2007-08-21T08:59:00","slug":"i-will-be-talking-at-the-stc-annual-conference-in-goa-3","status":"publish","type":"post","link":"https:\/\/sumankumar.com\/blog\/2007\/08\/i-will-be-talking-at-the-stc-annual-conference-in-goa-3\/","title":{"rendered":"I will be talking at the STC Annual Conference in Goa"},"content":{"rendered":"<blockquote><p>Contingency design does not figure much in conversations amongst technical communicators. In these conversations, the emphasis is usually on the almighty manual. However, oftentimes, customers read error messages before they even think of opening a product&#8217;s manual. In this presentation, Suman Kumar introduces the key area of contingency design and answers questions like &#8216;How do we design for contingencies?&#8217;, &#8216;Can you use error messages to boost customer experience and loyalty?&#8217;, and &#8216;How does effective contingency design help in reducing support costs?&#8217;<\/p><\/blockquote>\n<p> Read more on the <a href=\"http:\/\/stc-india.org\/conferences\/2007\/agenda.htm\">STC Website<\/a>.<\/p>\n<p>Another interesting paper is by <span style=\"font-weight:bold;\">Rachna<\/span> and <span style=\"font-weight:bold;\">Shilpa<\/span> of Cadence: Test plans as a source of improving documentation quality. <\/p>\n<p>Sweet.<\/p>\n<div class=\"blogger-post-footer\">\n<map name=\"google_ad_map_070821083642070821082900\">\n<area shape=\"rect\" href=\"http:\/\/imageads.googleadservices.com\/pagead\/imgclick\/070821083642070821082900?pos=0\" coords=\"1,2,367,28\"\/>\n<area shape=\"rect\" href=\"http:\/\/services.google.com\/feedback\/abg\" coords=\"384,10,453,23\"\/><\/map>\n<p><img decoding=\"async\" usemap=\"#google_ad_map_070821083642070821082900\" border=\"0\" src=\"http:\/\/imageads.googleadservices.com\/pagead\/ads?format=468x30_aff_img&amp;client=ca-pub-1259014363012020&amp;channel=9138153052&amp;output=png&amp;cuid=070821083642070821082900&amp;url=http%3A%2F%2Fyakpad10.blogspot.com%2F2007%2F08%2Fi-will-be-talking-at-stc-annual.html\"\/><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Contingency design does not figure much in conversations amongst technical communicators. In these conversations, the emphasis is usually on the almighty manual. However, oftentimes, customers read error messages before they even think of opening a product&#8217;s manual. In this presentation, Suman Kumar introduces the key area of contingency design and answers questions like &#8216;How do [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"ngg_post_thumbnail":0,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[11,10],"tags":[202,100,201],"class_list":["post-996","post","type-post","status-publish","format-standard","hentry","category-conferences","category-stc","tag-conferences","tag-contingency-design","tag-stc"],"jetpack_featured_media_url":"","uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"jetpack-portfolio-admin-thumb":false},"uagb_author_info":{"display_name":"Suman Kumar","author_link":"https:\/\/sumankumar.com\/blog\/author\/suman-kumar\/"},"uagb_comment_info":0,"uagb_excerpt":"Contingency design does not figure much in conversations amongst technical communicators. In these conversations, the emphasis is usually on the almighty manual. However, oftentimes, customers read error messages before they even think of opening a product&#8217;s manual. In this presentation, Suman Kumar introduces the key area of contingency design and answers questions like &#8216;How do&hellip;","jetpack_shortlink":"https:\/\/wp.me\/p2Gbk8-g4","jetpack_likes_enabled":false,"jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":112,"url":"https:\/\/sumankumar.com\/blog\/2007\/08\/i-will-be-talking-at-the-stc-annual-conference-in-goa\/","url_meta":{"origin":996,"position":0},"title":"I will be talking at the STC Annual Conference in Goa","author":"Suman Kumar","date":"August 21, 2007","format":false,"excerpt":"Contingency design does not figure much in conversations amongst technical communicators. In these conversations, the emphasis is usually on the almighty manual. However, oftentimes, customers read error messages before they even think of opening a product's manual. In this presentation, Suman Kumar introduces the key area of contingency design and\u2026","rel":"","context":"In \"conferences\"","block_context":{"text":"conferences","link":"https:\/\/sumankumar.com\/blog\/tag\/conferences\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":113,"url":"https:\/\/sumankumar.com\/blog\/2007\/10\/my-stc-india-annual-conference-2007-slides\/","url_meta":{"origin":996,"position":1},"title":"My STC India Annual Conference 2007 Slides","author":"Suman Kumar","date":"October 31, 2007","format":false,"excerpt":"Contingency design does not figure much in conversations amongst technical communicators. In these conversations, the emphasis is usually on the almighty manual. However, oftentimes, customers read error messages before they even think of opening a product's manual. In this presentation, Suman Kumar introduces the key area of contingency design and\u2026","rel":"","context":"In \"contingency design\"","block_context":{"text":"contingency design","link":"https:\/\/sumankumar.com\/blog\/tag\/contingency-design-user-experience\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":228,"url":"https:\/\/sumankumar.com\/blog\/2004\/09\/banking-websites-contingency-design\/","url_meta":{"origin":996,"position":2},"title":"Banking websites: Contingency Design","author":"Suman Kumar","date":"September 7, 2004","format":false,"excerpt":"I logged on to Citibank's site to access my Suvidha savings account. While browsing through the various services that my account offers I wanted to check how the 'Transfer Funds' feature works. The idea is quite simple: you choose an account from which funds are to be taken, and choose\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":195,"url":"https:\/\/sumankumar.com\/blog\/2003\/07\/contingency-design-reliance-one-india-phone-service\/","url_meta":{"origin":996,"position":3},"title":"Contingency Design: Reliance One India Phone Service","author":"Suman Kumar","date":"July 4, 2003","format":false,"excerpt":"Contingency Design: Reliance One India Phone Service I was trying to reach a friend on her Reliance CDMA mobile. Maybe she had switched it off but the message that I heard made me think: \"The Reliance customer may not be reachable at the moment. He has turned his phone off\"\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":105,"url":"https:\/\/sumankumar.com\/blog\/2006\/11\/stc-annual-conference-i-will-be-presenting-a-paper\/","url_meta":{"origin":996,"position":4},"title":"STC Annual Conference: I will be presenting a paper","author":"Suman Kumar","date":"November 15, 2006","format":false,"excerpt":"I will be presenting 'Low Cost Usability Testing' on 9 December at 9:45 AM. Be there.See the Conference websiteWrite to me: Sumank[at]gmail[dot]com","rel":"","context":"In \"Uncategorized\"","block_context":{"text":"Uncategorized","link":"https:\/\/sumankumar.com\/blog\/tag\/uncategorized\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":52,"url":"https:\/\/sumankumar.com\/blog\/2004\/04\/3rd-stc-chennai-meet-this-sunday\/","url_meta":{"origin":996,"position":5},"title":"3rd STC Chennai Meet this sunday.","author":"Suman Kumar","date":"April 2, 2004","format":false,"excerpt":"3rd STC Chennai Knowledge Sharing Session this sunday, April 4th. This month's knowledge sharing session will be held this coming sunday, april 4th at Cognizant's office at 10:00 a.m. Please do spread the word around. Day & Date : Sunday, April 4, 2004 Time : 10 to 11 a.m Venue\u2026","rel":"","context":"In \"Uncategorized\"","block_context":{"text":"Uncategorized","link":"https:\/\/sumankumar.com\/blog\/tag\/uncategorized\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/posts\/996","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/comments?post=996"}],"version-history":[{"count":0,"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/posts\/996\/revisions"}],"wp:attachment":[{"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/media?parent=996"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/categories?post=996"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sumankumar.com\/blog\/wp-json\/wp\/v2\/tags?post=996"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}